Poor service delivery

Poor Service Delivery. My wifi line is down for more than 10 days. They sent out two technicians ( sub contractors - Lansol) to come out to fix the line. They didn't even check the line from my home to the box. Metro fibre blames Homeconnect when the problem is with the line. Metrofibre's call centre is very poor in terms of efficiency, they put you on hold and then the call just cuts. The agents don't call you back. I made numerous calls to Metro fibre and was promised that they will send out another technician to resolve the problem, I am still waiting its more than 10days to fix the line.