1 reviews | Active since Sept 2015
POOR SERVICE DELIVERY AND FAILURE TO RESOLVE FIBRE CONNECTIVITY ISSUES
Since 2024, I have repeatedly reported poor and unstable fibre connectivity associated with your service. Despite multiple complaints, the issue remains unresolved. On several occasions, I have been advised that the problem is caused by interference from other networks. However, this explanation has not resulted in any meaningful or lasting resolution. Following multiple complaints (more than three instances per occurrence), technicians have been dispatched to my premises. During these visits: • I was informed that I would be liable for a fee of R650 should no fault be found; • However, in all instances, the technicians confirmed that the issue originates from your service; • Despite this confirmation, the resolution provided is always temporary, with the service functioning correctly for approximately one week before deteriorating again. it looks like certain clients bandwidth is reset and connectivity to minimum standard while paying huge amounts every month for the service. I work from home and my child is doing home schooling and we always have connectivity challenges everyday , it does not matter its peak or off peak times.
Thank you for sharing the detailed history of your service experience. We understand the impact that recurring connectivity instability can have, particularly where the service supports work-from-home requirements and home schooling.
Your report regarding the repeated service degradation, temporary restorations, and ongoing instability has been noted for focused technical review. The matter can be escalated for further investigation to assess the recurring fault pattern, previous technician findings, and the underlying cause affecting long-term service performance.
We also note your concerns regarding repeated callouts and the lack of a lasting resolution despite prior interventions. The technical teams will assess the history of the fault and determine what further corrective action is required to improve service consistency.
Our team will remain engaged and provide further feedback as the investigation progresses.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for sharing the detailed history of your service experience. We understand the impact that recurring connectivity instability can have, particularly where the service supports work-from-home requirements and home schooling.
Your report regarding the repeated service degradation, temporary restorations, and ongoing instability has been noted for focused technical review. The matter can be escalated for further investigation to assess the recurring fault pattern, previous technician findings, and the underlying cause affecting long-term service performance.
We also note your concerns regarding repeated callouts and the lack of a lasting resolution despite prior interventions. The technical teams will assess the history of the fault and determine what further corrective action is required to improve service consistency.
Our team will remain engaged and provide further feedback as the investigation progresses.
Best regards,
Marilize
MetroFibre Complaints & Escalations