JS
Judith S
1 reviews | Active since Mar 2012
11 Dec 2024, 08:01
Poor service delivery Accounts Department
For the past 12 or more months my account get suspended due to wrong allocation of payment, I tried to speak to account department team members including their supervisor or manager but still today am still sitting with the same issues
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MetroFibre Networx's replyOfficial
11 Dec 2024, 08:49Dear Judith,
Thank you for taking the time to discuss your concerns with me and for bringing this matter to our attention.
We have provided feedback on your existing finance ticket, 522005, based on the latest update from our finance team. Please be assured that we are actively addressing the issue to ensure it is resolved to your satisfaction.
Thank you for your patience as we work toward a resolution. Should you have any further questions or updates, feel free to reach out via your open ticket.
Kind Regards,
Marilize
MetroFibre Complaints and Escalations
Thank you for taking the time to discuss your concerns with me and for bringing this matter to our attention.
We have provided feedback on your existing finance ticket, 522005, based on the latest update from our finance team. Please be assured that we are actively addressing the issue to ensure it is resolved to your satisfaction.
Thank you for your patience as we work toward a resolution. Should you have any further questions or updates, feel free to reach out via your open ticket.
Kind Regards,
Marilize
MetroFibre Complaints and Escalations
MetroFibre Networx's reply11 Dec 2024, 08:49
Official
Dear Judith,
Thank you for taking the time to discuss your concerns with me and for bringing this matter to our attention.
We have provided feedback on your existing finance ticket, 522005, based on the latest update from our finance team. Please be assured that we are actively addressing the issue to ensure it is resolved to your satisfaction.
Thank you for your patience as we work toward a resolution. Should you have any further questions or updates, feel free to reach out via your open ticket.
Kind Regards,
Marilize
MetroFibre Complaints and Escalations
Thank you for taking the time to discuss your concerns with me and for bringing this matter to our attention.
We have provided feedback on your existing finance ticket, 522005, based on the latest update from our finance team. Please be assured that we are actively addressing the issue to ensure it is resolved to your satisfaction.
Thank you for your patience as we work toward a resolution. Should you have any further questions or updates, feel free to reach out via your open ticket.
Kind Regards,
Marilize
MetroFibre Complaints and Escalations