Poor service delivery

I have been struggling to connect to Fibre for 2 days straight now, between Cool Ideas and MetroFibre I've spoken to more than 8 people!! 8 people and none able to tell me what the issue is or get someone on the phone that can resolve the issue. With Cool Ideas I have 4 support cases logged - but still no resolution.

Every time I call support desk tells me they're escalating the issue! What good is an escalation when nothing is done. I'm so disappointed with both companies. I wish just one person could take accountability of the issue and get it sorted.

I'm so frustrated, I've paid Cool Ideas the setup fee of R500 and the pro-rata for the Fibre line but I'm still sitting here without Fibre and no one gives a damn. At this point it might be better for me to just switch to Rain! So appalled!