Poor service delivery

If I could give them a -100 I would..beem without internet for 2 days now its absolutely ridiculous..you can call the story stays the same a ticket has been created and they wil escalate escalate the matter...why sould you pay for a service you just don't get any proper service.2 days without internet they don't care if your working from home and need the internet that you are paying for.. being told that even with creating a ticket an waiting with escalating the matter it could take anywhere from 2 to 5 business days to try and remotely fix the problem and only then if problem can't be remotely fixed they will send a tec to investigate the matter..please people do your homework on all these service providers and make informed choices when choosing for as I can see I'm not the only person on here complaining about the same issues..