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Lerato M

1 reviews | Active since May 2023

29 Mar 2025, 12:31

Poor Service Delivery

I have never in my life experienced such appalling service and a place where they don't practice TCF.

I cannot be without WiFi for so long and all I am being told is that I need to wait 24/48 hours my matter is being investigated.

How long does it take to investigate a matter this was since yesterday and today you're still investigating with no feedback to the client then you guys want us to switch to use your services privately.

I am the only one affected in my complex and I need to go through this with no feedback.

I call your phone's there is no answer.

This IS UTTER APPALLING SERVICE THAT I AM RECEIVING as 2 weeks don't pass by without one having connection issues.

0
Replies (1)
MetroFibre Networx
MetroFibre Networx's reply31 Mar 2025, 09:41
Official
Dear Lerato Motsoko

Thank you for bringing your concerns to our attention. We understand the urgency of the situation, and please be assured that we have escalated the issue to our technical team, who will be assisting with resolving the matter as quickly as possible. We aim to provide you with an update shortly.

We appreciate your patience as our team works to investigate the issue thoroughly. I understand this situation is frustrating, and I can assure you that we are treating it with the utmost priority. Please expect further feedback from us soon.

If you need any immediate assistance in the meantime, please don’t hesitate to reach out, and we will ensure the matter is handled promptly.

Kind regards,
Sibonisile
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