Poor Service

Good day, i app**** for a lower speed that will reduce my monthly premium two months ago, someone promised to call me back so we can arrange and confirm the whole process which didn't happen, come debit date money was taken out of my account, again i sent the below message From: Zamampembe Dladla (ZA) Sent: Wednesday, May 15, 2024 4:34 PM To: *** Cc: *** Subject: Account number- 7023

Good day,

My name is Zama Dladla id number 87*** I would like to downgrade my speed of my fiber that I currently have at home as I can no longer afford the package that I’m currently on

Kindly downgrade my speed to 25mb instead of 50, I would also like to update my contact number to ***

I would also like to know what my new subscription cost will be? to date no response, no phone call, what poor customer service i mean i use money to make calls I'm now running at a loss and so unhappy about the service as i make sure i pay my premiums monthly and have never missed a single payment can this please be sorted