NM
Ntombizanele M
1 reviews | Active since Dec 2014
02 May 2024, 12:26
Poor service
So disappointed with the service 😞
As a new client, I specifically opted for debit order and was told more than once that the amount owed will be debited. That did not happen, now days passed pay day we are told they did not deduct and the amount owed must be paid immediately! Shocking!
I called the call centre to enquire unfortunately they seem clueless, I was not assisted instead the line kept cutting or being dropped.
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Replies (1)
MetroFibre Networx's replyOfficial
02 May 2024, 15:12Dear Ntombizanele
We apologize for the inconvenience you've experienced. However, after reviewing the details provided, we were unable to locate your service.
To assist you further, we kindly ask you to provide us with the relevant account holder details associated with your service. We have sent an email to the address associated with your review to request this information. Once we receive the necessary details, we will do our best to resolve the issue promptly.
Thank you for your patience and understanding.
Kind Regards
Marilize
MetroFibre Complaints
We apologize for the inconvenience you've experienced. However, after reviewing the details provided, we were unable to locate your service.
To assist you further, we kindly ask you to provide us with the relevant account holder details associated with your service. We have sent an email to the address associated with your review to request this information. Once we receive the necessary details, we will do our best to resolve the issue promptly.
Thank you for your patience and understanding.
Kind Regards
Marilize
MetroFibre Complaints
MetroFibre Networx's reply02 May 2024, 15:12
Official
Dear Ntombizanele
We apologize for the inconvenience you've experienced. However, after reviewing the details provided, we were unable to locate your service.
To assist you further, we kindly ask you to provide us with the relevant account holder details associated with your service. We have sent an email to the address associated with your review to request this information. Once we receive the necessary details, we will do our best to resolve the issue promptly.
Thank you for your patience and understanding.
Kind Regards
Marilize
MetroFibre Complaints
We apologize for the inconvenience you've experienced. However, after reviewing the details provided, we were unable to locate your service.
To assist you further, we kindly ask you to provide us with the relevant account holder details associated with your service. We have sent an email to the address associated with your review to request this information. Once we receive the necessary details, we will do our best to resolve the issue promptly.
Thank you for your patience and understanding.
Kind Regards
Marilize
MetroFibre Complaints