PM
Philip M
1 reviews | Active since Aug 2024
13 Apr 2025, 08:15
Poor service
I am a client of MetroFibre i logged a ticket 694592 but up to now no feedback or help is provided.Very poor service internet drops 5 to 6 times a day even in the middle of meetings which makes both myself and my wife look bad in front of our clients.It seems they do not care about their clients as long as they receive their monthly subscription.POOR POOR service provider
Helpful (0)
Replies (5)0
Replies (5)
MetroFibre Networx's replyOfficial
13 Apr 2025, 09:10Dear Philip Malan,
Thank you for reaching out and sharing your concerns.
We understand how disruptive and frustrating intermittent connectivity can be, primarily when it affects your professional commitments. Please know that your feedback is taken seriously.
We can confirm that our technical team has responded to your ticket and, upon investigation, confirmed that all systems currently appear to be functioning as expected. However, we do acknowledge your experience, and we want to ensure you continue to receive a stable and reliable connection.
Should the issue persist on your end, we encourage you to let us know so we can arrange for further technical assessment or remote diagnostics if needed.
Your experience matters to us, and we are committed to ensuring your service performs at the level you expect.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for reaching out and sharing your concerns.
We understand how disruptive and frustrating intermittent connectivity can be, primarily when it affects your professional commitments. Please know that your feedback is taken seriously.
We can confirm that our technical team has responded to your ticket and, upon investigation, confirmed that all systems currently appear to be functioning as expected. However, we do acknowledge your experience, and we want to ensure you continue to receive a stable and reliable connection.
Should the issue persist on your end, we encourage you to let us know so we can arrange for further technical assessment or remote diagnostics if needed.
Your experience matters to us, and we are committed to ensuring your service performs at the level you expect.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply13 Apr 2025, 09:10
Official
Dear Philip Malan,
Thank you for reaching out and sharing your concerns.
We understand how disruptive and frustrating intermittent connectivity can be, primarily when it affects your professional commitments. Please know that your feedback is taken seriously.
We can confirm that our technical team has responded to your ticket and, upon investigation, confirmed that all systems currently appear to be functioning as expected. However, we do acknowledge your experience, and we want to ensure you continue to receive a stable and reliable connection.
Should the issue persist on your end, we encourage you to let us know so we can arrange for further technical assessment or remote diagnostics if needed.
Your experience matters to us, and we are committed to ensuring your service performs at the level you expect.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for reaching out and sharing your concerns.
We understand how disruptive and frustrating intermittent connectivity can be, primarily when it affects your professional commitments. Please know that your feedback is taken seriously.
We can confirm that our technical team has responded to your ticket and, upon investigation, confirmed that all systems currently appear to be functioning as expected. However, we do acknowledge your experience, and we want to ensure you continue to receive a stable and reliable connection.
Should the issue persist on your end, we encourage you to let us know so we can arrange for further technical assessment or remote diagnostics if needed.
Your experience matters to us, and we are committed to ensuring your service performs at the level you expect.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
PM
Philip M's updateReviewer Update
14 Apr 2025, 06:52Even after my complaint,nobody phones me back,or are trying to assist.The network is more down then up.You cannot use your network to do nothing.I am a I.T.Specialist who have clients that needs assistance remotely.My wife has meetings which she cannot attend to.This network simply drops,or is connected with no internet access.Again poor,poor service.No feedback.Will never ever refer my friend to make use of this service provider.
PM
Philip M's update14 Apr 2025, 06:52
Reviewer Update
Even after my complaint,nobody phones me back,or are trying to assist.The network is more down then up.You cannot use your network to do nothing.I am a I.T.Specialist who have clients that needs assistance remotely.My wife has meetings which she cannot attend to.This network simply drops,or is connected with no internet access.Again poor,poor service.No feedback.Will never ever refer my friend to make use of this service provider.
MetroFibre Networx's replyOfficial
14 Apr 2025, 07:09Dear Philip,
Thank you for getting in touch and sharing your concerns.
Please note that our WiFi & LAN team is actively attending to your connectivity issue under ticket 694592. They are currently investigating and working towards a resolution.
We appreciate your patience and cooperation as we work to restore optimal service.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for getting in touch and sharing your concerns.
Please note that our WiFi & LAN team is actively attending to your connectivity issue under ticket 694592. They are currently investigating and working towards a resolution.
We appreciate your patience and cooperation as we work to restore optimal service.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply14 Apr 2025, 07:09
Official
Dear Philip,
Thank you for getting in touch and sharing your concerns.
Please note that our WiFi & LAN team is actively attending to your connectivity issue under ticket 694592. They are currently investigating and working towards a resolution.
We appreciate your patience and cooperation as we work to restore optimal service.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for getting in touch and sharing your concerns.
Please note that our WiFi & LAN team is actively attending to your connectivity issue under ticket 694592. They are currently investigating and working towards a resolution.
We appreciate your patience and cooperation as we work to restore optimal service.
Best regards,
Marilize
MetroFibre Complaints & Escalations
PM
Philip M's updateReviewer Update
14 Apr 2025, 09:29Hi there Marilize.Nothing,yet is done.Offline still.Can i escalate to Jan-Jan Bezuidenhout?.Its really frustrating when i phone and there is not update.My clients are complaining as i cannot assist them.Who will carry the financial impact if i loose them?This is getting out of hand.
PM
Philip M's update14 Apr 2025, 09:29
Reviewer Update
Hi there Marilize.Nothing,yet is done.Offline still.Can i escalate to Jan-Jan Bezuidenhout?.Its really frustrating when i phone and there is not update.My clients are complaining as i cannot assist them.Who will carry the financial impact if i loose them?This is getting out of hand.
MetroFibre Networx's replyOfficial
14 Apr 2025, 12:26Dear Philip
Thank you for taking my call earlier.
As advised, our team has reprovisioned your line. Please monitor it and let us know if it continues to drop.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for taking my call earlier.
As advised, our team has reprovisioned your line. Please monitor it and let us know if it continues to drop.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply14 Apr 2025, 12:26
Official
Dear Philip
Thank you for taking my call earlier.
As advised, our team has reprovisioned your line. Please monitor it and let us know if it continues to drop.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for taking my call earlier.
As advised, our team has reprovisioned your line. Please monitor it and let us know if it continues to drop.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations