SR
Siyanda R
1 reviews | Active since Apr 2024
18 Apr 2024, 20:17
Poor service
This is literally the worst service provider ever!!! It’s been 28hours without any WiFi and they are not communicating. I’ve spent over R300 in airtime trying to reach them and no answering to the phone or even the alternative methods they give for asking for assistance.
What is worst is that I work remotely so I cannot afford be offline
If you want to avoid stress do not use Metrofibre
Helpful (0)
Replies (2)0
Replies (2)SR
Siyanda R's updateReviewer Update
19 Apr 2024, 14:49Good day Marlize,
It has been 5 hours since you responded to my complaint and still no one has been in contact with me. It is so frustrating that I had to resolve to taking a day off from work because I am unable to work.
Could you please provide me with an ETA when I can expect to be contacted because I am really getting frustrated and at the verge of getting a different service provider because you guys are truly failing to communicate with your clients.
It has been 47 hours without wifi and I have sent an email, sent a DM on twitter, tagged you on a tweet, sent several messages on whatsapp, spent more than 5 hours trying to call you and no is answering the phone.
I truly feel that you guys just do not care about your client and it is appalling that you would treat clients like this.
It has been 5 hours since you responded to my complaint and still no one has been in contact with me. It is so frustrating that I had to resolve to taking a day off from work because I am unable to work.
Could you please provide me with an ETA when I can expect to be contacted because I am really getting frustrated and at the verge of getting a different service provider because you guys are truly failing to communicate with your clients.
It has been 47 hours without wifi and I have sent an email, sent a DM on twitter, tagged you on a tweet, sent several messages on whatsapp, spent more than 5 hours trying to call you and no is answering the phone.
I truly feel that you guys just do not care about your client and it is appalling that you would treat clients like this.
SR
Siyanda R's update19 Apr 2024, 14:49
Reviewer Update
Good day Marlize,
It has been 5 hours since you responded to my complaint and still no one has been in contact with me. It is so frustrating that I had to resolve to taking a day off from work because I am unable to work.
Could you please provide me with an ETA when I can expect to be contacted because I am really getting frustrated and at the verge of getting a different service provider because you guys are truly failing to communicate with your clients.
It has been 47 hours without wifi and I have sent an email, sent a DM on twitter, tagged you on a tweet, sent several messages on whatsapp, spent more than 5 hours trying to call you and no is answering the phone.
I truly feel that you guys just do not care about your client and it is appalling that you would treat clients like this.
It has been 5 hours since you responded to my complaint and still no one has been in contact with me. It is so frustrating that I had to resolve to taking a day off from work because I am unable to work.
Could you please provide me with an ETA when I can expect to be contacted because I am really getting frustrated and at the verge of getting a different service provider because you guys are truly failing to communicate with your clients.
It has been 47 hours without wifi and I have sent an email, sent a DM on twitter, tagged you on a tweet, sent several messages on whatsapp, spent more than 5 hours trying to call you and no is answering the phone.
I truly feel that you guys just do not care about your client and it is appalling that you would treat clients like this.
SR
Siyanda R's updateReviewer Update
19 Apr 2024, 15:58What is even more annoying me at this stage is that after an hour of holding and eventually getting some, they asked me to hold while they check what is happening and then disappeared on me.
Clearly at this stage I just need to drive the main office and go cause and scene there if that will be the only way to get assistance.
Clearly at this stage I just need to drive the main office and go cause and scene there if that will be the only way to get assistance.
SR
Siyanda R's update19 Apr 2024, 15:58
Reviewer Update
What is even more annoying me at this stage is that after an hour of holding and eventually getting some, they asked me to hold while they check what is happening and then disappeared on me.
Clearly at this stage I just need to drive the main office and go cause and scene there if that will be the only way to get assistance.
Clearly at this stage I just need to drive the main office and go cause and scene there if that will be the only way to get assistance.