Poor service by MetroFiber

My account was frozen on, 26/02/2024 due to late payment. I made payment and from 15:30 and started calling for it to be reinstated. I made over 18 calls to accounts, sales and support departments and spent close to R200 on airtime. The last call, I was made to hold the phone for 1 hour, 1 minute. The day ended without this being resolved. I thought that maybe by morning I'll have my internet, NO, I had to call again, the only people who answer the phones are sales office people, support and accounts office don't answer at all. I refused for the sales person to forward an email to accounts and support, she had to walk into these offices for you to finally unfreeze my network.

This is poor customer service, it's bad, it's horrible. I have not entertained the thought of a different service provider until now.

No customer needs to make 19 calls and spend R200+ on airtime just for an account to be unfrozen after making payment and providing PoP. I have been a Metrofibre customer for almost 6 years, this is the first time I had to call in and this is my experience.