Poor service been without internet for 10 days now

I have a fibre connected with Mweb at my place and the account is registered under my husband Thmsanqa Nkwanyane **********, we have been without internet since the 18 December 2022 called Mweb on that day they couldn’t assist me they needed my husband to fill in a form so that I can also be assisted as I was not the account holder, finally managed to login the query and they only sent a technician after 2 days after we’ve called so many times, mind you for one call cause there is always a queue we spend about R100 the fault was found but still today 28 December 2022 I’m still without internet without any feedback from them, the only thing we know that they are using a metro fibre line and the was a damaged somewhere in the street but they have been quite ever since, I’m really not happy with their service and even after we have filled in the form that I can also login a query without my husband still has not been registered and I’m working from home so I had to make other means for me to get internet so I can work and on the other side we still paying for Mweb for a service not rendered