NT
Nkosana T
1 reviews | Active since Jan 2020
14 Feb 2023, 18:53
Poor service
Hi there.
On the 2 Feb i received statement of R711 from your finance department.
Kindly advise what are these statement for, as i haven't started using your services. The only thing that happened was that, your team came through to do the installation, and a week later they came back to replace the router, because your support said it's not appearing on your side.
No one from your company called to advise of charges, and i don't even have login details for the router that was installed. To date, i haven't received any communication, except for the statement of R700+.
I called, sent an email and a message to your what's app number querying this, to date no one has responded.
Regards Nkosana Tshabalala ***
Helpful (0)
Replies (5)0
Replies (5)
MetroFibre Networx's replyOfficial
14 Feb 2023, 22:39Good Day Nkosana
Thank you for getting in touch with us regarding your query.
We have requested the finance department to contact you and assist you with the query.
They will contact you, and we will keep you updated as well.
Kind regards,
Siboniso
Metrofibre
Thank you for getting in touch with us regarding your query.
We have requested the finance department to contact you and assist you with the query.
They will contact you, and we will keep you updated as well.
Kind regards,
Siboniso
Metrofibre
MetroFibre Networx's reply14 Feb 2023, 22:39
Official
Good Day Nkosana
Thank you for getting in touch with us regarding your query.
We have requested the finance department to contact you and assist you with the query.
They will contact you, and we will keep you updated as well.
Kind regards,
Siboniso
Metrofibre
Thank you for getting in touch with us regarding your query.
We have requested the finance department to contact you and assist you with the query.
They will contact you, and we will keep you updated as well.
Kind regards,
Siboniso
Metrofibre
NT
Nkosana T's updateReviewer Update
16 Feb 2023, 17:04I guess I will never get any assistance from you guys. Even after I called l your call centre, no one has the decency to call me back.
I might as well cancel this service.
I might as well cancel this service.
NT
Nkosana T's update16 Feb 2023, 17:04
Reviewer Update
I guess I will never get any assistance from you guys. Even after I called l your call centre, no one has the decency to call me back.
I might as well cancel this service.
I might as well cancel this service.
MetroFibre Networx's replyOfficial
17 Feb 2023, 05:57Dear Nkosana
We sincerely apologise for the delay.
Please note that we would like for you to remain our customer.
An agent will be in contact to provide you with feedback regarding the issue during office hours.
Thank you.
Kind Regards,
Ayanda
MetroFibre
We sincerely apologise for the delay.
Please note that we would like for you to remain our customer.
An agent will be in contact to provide you with feedback regarding the issue during office hours.
Thank you.
Kind Regards,
Ayanda
MetroFibre
MetroFibre Networx's reply17 Feb 2023, 05:57
Official
Dear Nkosana
We sincerely apologise for the delay.
Please note that we would like for you to remain our customer.
An agent will be in contact to provide you with feedback regarding the issue during office hours.
Thank you.
Kind Regards,
Ayanda
MetroFibre
We sincerely apologise for the delay.
Please note that we would like for you to remain our customer.
An agent will be in contact to provide you with feedback regarding the issue during office hours.
Thank you.
Kind Regards,
Ayanda
MetroFibre
NT
Nkosana T's updateReviewer Update
17 Feb 2023, 16:59Clearly you don't care about your customers. I've been waiting for your consultant to call me back since the 8 of Feb.
NT
Nkosana T's update17 Feb 2023, 16:59
Reviewer Update
Clearly you don't care about your customers. I've been waiting for your consultant to call me back since the 8 of Feb.
NT
Nkosana T's updateReviewer Update
22 Feb 2023, 16:10To date, i'm still waiting for your consultants to contact me.
I'm really disappointed at the way you treat your new customers.
I'm really disappointed at the way you treat your new customers.
NT
Nkosana T's update22 Feb 2023, 16:10
Reviewer Update
To date, i'm still waiting for your consultants to contact me.
I'm really disappointed at the way you treat your new customers.
I'm really disappointed at the way you treat your new customers.