L
Letlhogonolo
1 reviews | Active since Oct 2024
21 Oct 2025, 11:29
Poor service
I am extremely frustrated with the lack of progress on my logged ticket (981496). Despite multiple follow-ups, I continue to receive repetitive responses that fail to address the core issue.
I am now requesting an urgent and meaningful resolution by close of business today.
Should this matter remain unresolved, I will be forced to escalate further through formal channels.
I trust you will treat this matter with the seriousness it deserves.
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Replies (1)
MetroFibre Networx's replyOfficial
21 Oct 2025, 11:36Dear Letlhogonolo,
Thank you for bringing your concerns to our attention and for your patience as we work to investigate your ticket (981496). We understand the importance of resolving this matter promptly and are prioritising your case to ensure a satisfactory outcome.
Our team is currently reviewing the details to identify the best possible resolution, and we’ll provide you with a meaningful update as soon as the investigation is concluded.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention and for your patience as we work to investigate your ticket (981496). We understand the importance of resolving this matter promptly and are prioritising your case to ensure a satisfactory outcome.
Our team is currently reviewing the details to identify the best possible resolution, and we’ll provide you with a meaningful update as soon as the investigation is concluded.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply21 Oct 2025, 11:36
Official
Dear Letlhogonolo,
Thank you for bringing your concerns to our attention and for your patience as we work to investigate your ticket (981496). We understand the importance of resolving this matter promptly and are prioritising your case to ensure a satisfactory outcome.
Our team is currently reviewing the details to identify the best possible resolution, and we’ll provide you with a meaningful update as soon as the investigation is concluded.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention and for your patience as we work to investigate your ticket (981496). We understand the importance of resolving this matter promptly and are prioritising your case to ensure a satisfactory outcome.
Our team is currently reviewing the details to identify the best possible resolution, and we’ll provide you with a meaningful update as soon as the investigation is concluded.
Best regards,
Marilize
MetroFibre Complaints & Escalations