Poor Service and Unresolved Router & Speed Issues – Ticket #***

I am extremely frustrated with the poor service I have been receiving from MetroFibre. Last week, I reported that my 2.4GHz Wi-Fi is not working, and I am only able to use the 5GHz network. Even on 5GHz, I do not get more than 30Mbps, while I am paying for a 1000Mbps package. I was recently told that my router only supports up to 500Mbps and that a replacement would be arranged. This is not new information to me. I was told over two years ago that MetroFibre would install a suitable router, but nothing has ever been done. Every time I try to contact customer support, I struggle to get proper assistance. Most of the time, my calls are answered by an automated system called “Super Fast,” which is not helpful at all. It keeps repeating the same irrelevant information and does not resolve my issue. Their WhatsApp support is even worse, as it is fully automated and does not address my specific problem. I have tried all available communication channels, and none have helped. At this point, I feel like customers are being made to pay for services they are not receiving. This feels like daylight *******. I am desperate for reliable internet services, and I am exhausted from constantly following up with no results. My latest support ticket is: *** I am requesting: Immediate resolution of my Wi-Fi and speed issues Installation of a suitable router that supports my package Proper communication and support from MetroFibre I hope this matter can finally be taken seriously and resolved urgently.