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Ngodiseni N
1 reviews | Active since Feb 2020
06 Aug 2024, 20:02
Poor service and poor attendance to queries. Just gives generic answers
Extremely disappointed by their service
My internet went down around 29 July, logged a ticket on 1 August only for them to keep giving excuses that they are getting feedback yet no real answer. Until they started telling me that there is maintenance in the area until 16 August and there will be interruptions between 8 am - 17 pm. However I kept saying that my internet is completely out 24/7 and this started before their scheduled maintenance. Therefore they should send someone to check it. But I keep getting the same answer over and over. Still no internet. Really about to be done with Metrofibre
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Replies (2)NN
Ngodiseni N's updateReviewer Update
08 Aug 2024, 13:19I am still getting the same generic responses and no one has bothered calling back or providing feedback
Even now I called yesterday and today and I was promised they would call me back after an hour with an update but no one even gets back to me. Appalling that the maintenance is supposedly done and my internet is still down and still no technician bothers to even come and check. Have not received even a call from Metrofibre
Even now I called yesterday and today and I was promised they would call me back after an hour with an update but no one even gets back to me. Appalling that the maintenance is supposedly done and my internet is still down and still no technician bothers to even come and check. Have not received even a call from Metrofibre
NN
Ngodiseni N's update08 Aug 2024, 13:19
Reviewer Update
I am still getting the same generic responses and no one has bothered calling back or providing feedback
Even now I called yesterday and today and I was promised they would call me back after an hour with an update but no one even gets back to me. Appalling that the maintenance is supposedly done and my internet is still down and still no technician bothers to even come and check. Have not received even a call from Metrofibre
Even now I called yesterday and today and I was promised they would call me back after an hour with an update but no one even gets back to me. Appalling that the maintenance is supposedly done and my internet is still down and still no technician bothers to even come and check. Have not received even a call from Metrofibre
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Ngodiseni N's updateReviewer Update
31 Aug 2024, 11:39Why am I again having an exact repeat of the same issue and poor service from Metrofibre
I am tired and feeling powerless right now
Same generic reply, same we will follow up and again same generic reply
Exact copy of before
In August I probably had internet for a total of about 10 days
If anyone has alternative options in the fourways area to Metrofibre please share
I am now gatvol with Metrofibre
I am tired and feeling powerless right now
Same generic reply, same we will follow up and again same generic reply
Exact copy of before
In August I probably had internet for a total of about 10 days
If anyone has alternative options in the fourways area to Metrofibre please share
I am now gatvol with Metrofibre
NN
Ngodiseni N's update31 Aug 2024, 11:39
Reviewer Update
Why am I again having an exact repeat of the same issue and poor service from Metrofibre
I am tired and feeling powerless right now
Same generic reply, same we will follow up and again same generic reply
Exact copy of before
In August I probably had internet for a total of about 10 days
If anyone has alternative options in the fourways area to Metrofibre please share
I am now gatvol with Metrofibre
I am tired and feeling powerless right now
Same generic reply, same we will follow up and again same generic reply
Exact copy of before
In August I probably had internet for a total of about 10 days
If anyone has alternative options in the fourways area to Metrofibre please share
I am now gatvol with Metrofibre