kL
khomotso L
1 reviews | Active since Jan 2013
09 Mar 2025, 13:17
Poor service and no internet
Poor service and turn around time. Internet has been down since Friday and we’re told they’ll have an update tomorrow (Monday 10 March). New customer, been with them for a week, and already contemplating cancellation. Ticket number: 636819
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MetroFibre Networx's replyOfficial
10 Mar 2025, 09:46Dear K****tso
We sincerely apologize for the inconvenience you’re experiencing. Our NOC department has received your query and is actively investigating the issue on your line. We understand how frustrating this must be, and we are treating it as a priority.
We will provide you with an update as soon as we receive feedback. Thank you for your patience, and please let us know if you need any further assistance in the meantime.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
We sincerely apologize for the inconvenience you’re experiencing. Our NOC department has received your query and is actively investigating the issue on your line. We understand how frustrating this must be, and we are treating it as a priority.
We will provide you with an update as soon as we receive feedback. Thank you for your patience, and please let us know if you need any further assistance in the meantime.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply10 Mar 2025, 09:46
Official
Dear K****tso
We sincerely apologize for the inconvenience you’re experiencing. Our NOC department has received your query and is actively investigating the issue on your line. We understand how frustrating this must be, and we are treating it as a priority.
We will provide you with an update as soon as we receive feedback. Thank you for your patience, and please let us know if you need any further assistance in the meantime.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
We sincerely apologize for the inconvenience you’re experiencing. Our NOC department has received your query and is actively investigating the issue on your line. We understand how frustrating this must be, and we are treating it as a priority.
We will provide you with an update as soon as we receive feedback. Thank you for your patience, and please let us know if you need any further assistance in the meantime.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations