Poor service and no feedback from Metrofibre

Item: MetroFibre Networx
Rating: 1
Author: Lacordia I

I submitted my complaint on the 6th March with regards to their bad service especially accounts/finance. Person from Complaints and Escalations promised to escalate and give feedback .Until now nothing happend and I checked my status on the App,its not updated They are quick to hand over clients but they cant do their own job.they will take you from pillar to post Sibonisile I am waiting

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Replies (1)

MetroFibre Networx's replyOfficial

15 Mar 2026, 08:26

Dear Lacordia

Thank you for your message and for your patience.

Please be advised that your query is currently with the Finance Department management. We have requested that they provide you with feedback and an update as soon as possible.

We appreciate your patience while the matter is being addressed and will ensure that the relevant team reverts to you shortly.

Kind Regards,
Siboniso
MetroFibre Complaints and Escalations

MetroFibre Networx's reply15 Mar 2026, 08:26

Official