NK
Nompumelelo K

1 reviews | Active since Dec 2016

08 Aug 2023, 16:19

Poor service and Misleading adverti*****ts

I have never experienced such a poor service like yours. Not only poor but frustrating. It's like from one nightmare into another. When I signed up I was told that I wouldn't pay after I used internet not paying in advance. To my surprise I'm being told that you will stop my internet within 48 hours due to non payment.

I signed up in June and I paid month end July which included pro-rata from 09 july-31 July 2023 and activation fee which I recently paid month end.

Then now I was expecting to pay end Aug which is for August as I was advised by your sales agent.

Let alone that I changed address and I notified your department by sending a form and I was clear that I am moving 1 Aug it was a back and forth with your call centre.agents where my internet started working again 05 th Aug but I am still charged R399.

I will never recommend this company to anyone.

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