Poor Service and Lack of Accountability from MetroFibre

I’m extremely disappointed with MetroFibre's service. My fibre line went down three days ago, and I immediately logged a support ticket. I was told a technician would contact me to arrange a repair, yet three days later, no one has reached out.

Despite my daily follow-ups via calls and WhatsApp, all I get are the same generic responses: “A contractor will contact you.” No timeline, no update, no direct contact. As a business owner working from home, I rely heavily on my internet connection, and this lack of urgency and accountability has severely impacted my ability to work. The support team’s nonchalant attitude is shocking, leaving me feeling like my issue simply doesn’t matter to them.

I expect more from a service provider, especially when customers’ livelihoods are at stake. MetroFibre, please prioritize your customers’ needs and improve the responsiveness of your support team. This experience has been frustrating, and I hope no other customer has to endure this level of neglect.