Poor service and incompetancy

i paid my account on the 30 of movember . with no outstanstading amount. on the 16th December 2025 around 14h00 my network was suspended, with no explanation or any call. idid not recieve any statement from them that i have an outstanding amount, even my self know that the account is upto date. when i call them they say the cannot help me as account dept is on hollyday but they manage to suspend it on hollyday. to contact metrofibre was a mission with unprofessional consultant and the manager who i was promised to call me to date no call from them. this is a poor servise we recieved from this company, incompetancy of the stuff in accounts. lack system that represent technical now how as the company is a networking company which should have a better system to monitor payment and auto reconnect than man independancy. this is a company that donot support black empowerment and they even affect us as black compay who do bussiness with then, we are treated bad. till now i cannot contact them. this is a compay that bush us back when we try to join them on isp