Poor service and I don’t care attitude from the employees

YThis has been one of the worst experiences I've ever had with a service provider. The support team and technicians are completely ineffective. I've called over 10 times to report a WiFi outage that lasted two consecutive days. They show no urgency or concern that we can't work. They sent an inexperienced technician who spent over four hours on-site trying to diagnose the issue. The next day, the problem occurred again, and despite my repeated calls, they kept saying they had reported it to the maintenance team. From 9:30 AM until now, 1:30 PM, no one has reached out, acknowledged my calls, or even opened a job ticket! It's appalling. I wish there were more competent fiber companies to compete with this awful network and its employees.