RL
Ryan L
1 reviews | Active since Jun 2020
05 Nov 2024, 15:04
poor service and false advertising
after receiving a promotional sms stating if i upgrade to a 75mbps line for R749 pm they will upgrade me to a 250mbps line for 12 months, i rep**** yes,
i Have been trying to get an aswer since 7 am this morning, it is now 3pm, ive have emailed, i have messaged on messanger, inhave called. i finally got through to someone and they said its for new customers only, however the add placed on facebook clearly states SIGN UP OR UPGRADE. i should clearly qualify and you should clearly make your staff aware ofmyour promotions!
Please ensure i am upgraded accordingly to prevent me having to go to the bargaining counsell
Helpful (0)
Replies (1)0
Replies (1)
MetroFibre Networx's replyOfficial
05 Nov 2024, 15:30Dear Ryan
Thank you for taking the time to share your feedback and for bringing your concerns to our attention. We apologize for the confusion and frustration you experienced while trying to obtain clarification on our promotional offer.
We have escalated your case to the relevant management team, and we will be reaching out via email on your existing fault ticket (476200) to provide you with further assistance and feedback on this matter. We appreciate your patience as we work to ensure a prompt response and clarify any misunderstandings regarding eligibility for the promotion.
Should you wish to follow up on this matter or share additional concerns, please feel free to email us at *** or respond directly to ticket 476200 via email.
Thank you once again for your patience and for allowing us the opportunity to assist.
Kind Regards,
Marilize
MetroFibre Complaints and Escalations
Thank you for taking the time to share your feedback and for bringing your concerns to our attention. We apologize for the confusion and frustration you experienced while trying to obtain clarification on our promotional offer.
We have escalated your case to the relevant management team, and we will be reaching out via email on your existing fault ticket (476200) to provide you with further assistance and feedback on this matter. We appreciate your patience as we work to ensure a prompt response and clarify any misunderstandings regarding eligibility for the promotion.
Should you wish to follow up on this matter or share additional concerns, please feel free to email us at *** or respond directly to ticket 476200 via email.
Thank you once again for your patience and for allowing us the opportunity to assist.
Kind Regards,
Marilize
MetroFibre Complaints and Escalations
MetroFibre Networx's reply05 Nov 2024, 15:30
Official
Dear Ryan
Thank you for taking the time to share your feedback and for bringing your concerns to our attention. We apologize for the confusion and frustration you experienced while trying to obtain clarification on our promotional offer.
We have escalated your case to the relevant management team, and we will be reaching out via email on your existing fault ticket (476200) to provide you with further assistance and feedback on this matter. We appreciate your patience as we work to ensure a prompt response and clarify any misunderstandings regarding eligibility for the promotion.
Should you wish to follow up on this matter or share additional concerns, please feel free to email us at *** or respond directly to ticket 476200 via email.
Thank you once again for your patience and for allowing us the opportunity to assist.
Kind Regards,
Marilize
MetroFibre Complaints and Escalations
Thank you for taking the time to share your feedback and for bringing your concerns to our attention. We apologize for the confusion and frustration you experienced while trying to obtain clarification on our promotional offer.
We have escalated your case to the relevant management team, and we will be reaching out via email on your existing fault ticket (476200) to provide you with further assistance and feedback on this matter. We appreciate your patience as we work to ensure a prompt response and clarify any misunderstandings regarding eligibility for the promotion.
Should you wish to follow up on this matter or share additional concerns, please feel free to email us at *** or respond directly to ticket 476200 via email.
Thank you once again for your patience and for allowing us the opportunity to assist.
Kind Regards,
Marilize
MetroFibre Complaints and Escalations