Poor service and bad client service

What a Sh*t service I had since this morning with MetroFiber! Have been placed on hold eight times and ask for call backs and then they promise that someone is going to call you back and then on one call’s you back. I already paid my account on the 2nd of December and then I received an invoice that my account is suddenly R850, and I did not receive any email or a call to say my account is now R850 and then I’ve asked finance to assist me regarding my problem and I only received a reference number. When I ask for a follow up, I did not receive any feedback. Then I called like 10 times with no response and if I do get a response, I ask for the finance department and then they cut me off or I’ve been placed on hold. MetroFibre deduct R850 without my consent from my account and I did not sign a debit order or whatsoever for them to deduct R850 from my account. Then there was an issue sorting this problem out and they take their time to help you and they don’t care at all; all they do is apologies but don’t do anything regarding the problem. If I ask to speak to a manager, they make excuses not to talk to a manager. Now I’ve waisted my time to go to my bank and reverse that R850 because Metro Fibre couldn’t do it for me. They are quick to take your money but slow to help their clients. I’ve had it with MetroFibre and the service is a big 0. When you call them, they say that “your call is important to us” but they cant even call you back or sort out an issue.