GV
Gerrit V
1 reviews | Active since May 2020
01 Mar 2026, 19:46
Poor service again
Really pathetic service. My internet is down I never had a account or invoice with metrofibre. Now suddenly it is down without any notification. I worked for Metrofibre I asked for confirmation no one is answering me. My nr ***. I want to know why my internet is down. No comment no one came back to me. No wonder people is complaining. Metro better phone me urgent
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Replies (1)
MetroFibre Networx's replyOfficial
01 Mar 2026, 20:32Dear Gerrit
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience you are experiencing.
We understand your concern regarding the sudden loss of connectivity and the lack of feedback received thus far.
Please be advised that we have escalated your query to the relevant department for urgent investigation and assistance, and they have been requested to review your service status and make contact with you to provide clarity on the cause of the downtime.
Feedback will be provided as soon as it is received.
We appreciate your patience while this matter is being addressed.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience you are experiencing.
We understand your concern regarding the sudden loss of connectivity and the lack of feedback received thus far.
Please be advised that we have escalated your query to the relevant department for urgent investigation and assistance, and they have been requested to review your service status and make contact with you to provide clarity on the cause of the downtime.
Feedback will be provided as soon as it is received.
We appreciate your patience while this matter is being addressed.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply01 Mar 2026, 20:32
Official
Dear Gerrit
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience you are experiencing.
We understand your concern regarding the sudden loss of connectivity and the lack of feedback received thus far.
Please be advised that we have escalated your query to the relevant department for urgent investigation and assistance, and they have been requested to review your service status and make contact with you to provide clarity on the cause of the downtime.
Feedback will be provided as soon as it is received.
We appreciate your patience while this matter is being addressed.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience you are experiencing.
We understand your concern regarding the sudden loss of connectivity and the lack of feedback received thus far.
Please be advised that we have escalated your query to the relevant department for urgent investigation and assistance, and they have been requested to review your service status and make contact with you to provide clarity on the cause of the downtime.
Feedback will be provided as soon as it is received.
We appreciate your patience while this matter is being addressed.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations