SL
Sasha L
1 reviews | Active since Mar 2024
02 Apr 2024, 11:48
Poor service AGAIN
I have written two reviews. Still nothing is done about my account. This is proof that this company has no idea what they are doing. Clearly they dont even care about negative reviews as the incorrect account and insulting emails are still sent to me.
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Replies (1)
MetroFibre Networx's replyOfficial
02 Apr 2024, 12:13Dear Sasha
We sincerely apologize for the inconvenience you've experienced and for the delay in resolving your account issue.
Upon investigation with our finance team, we can confirm that your account will be fully credited and brought to zero. We understand the frustration caused by this situation, and we are committed to rectifying it promptly. Please rest assured that corrective measures are being taken to ensure such issues do not occur in the future. Thank you for your patience and understanding.
If you have any further concerns or require assistance, please feel free to contact us directly.
Kind Regards
Marilize
MetroFibre Complaints
We sincerely apologize for the inconvenience you've experienced and for the delay in resolving your account issue.
Upon investigation with our finance team, we can confirm that your account will be fully credited and brought to zero. We understand the frustration caused by this situation, and we are committed to rectifying it promptly. Please rest assured that corrective measures are being taken to ensure such issues do not occur in the future. Thank you for your patience and understanding.
If you have any further concerns or require assistance, please feel free to contact us directly.
Kind Regards
Marilize
MetroFibre Complaints
MetroFibre Networx's reply02 Apr 2024, 12:13
Official
Dear Sasha
We sincerely apologize for the inconvenience you've experienced and for the delay in resolving your account issue.
Upon investigation with our finance team, we can confirm that your account will be fully credited and brought to zero. We understand the frustration caused by this situation, and we are committed to rectifying it promptly. Please rest assured that corrective measures are being taken to ensure such issues do not occur in the future. Thank you for your patience and understanding.
If you have any further concerns or require assistance, please feel free to contact us directly.
Kind Regards
Marilize
MetroFibre Complaints
We sincerely apologize for the inconvenience you've experienced and for the delay in resolving your account issue.
Upon investigation with our finance team, we can confirm that your account will be fully credited and brought to zero. We understand the frustration caused by this situation, and we are committed to rectifying it promptly. Please rest assured that corrective measures are being taken to ensure such issues do not occur in the future. Thank you for your patience and understanding.
If you have any further concerns or require assistance, please feel free to contact us directly.
Kind Regards
Marilize
MetroFibre Complaints