PR
Percy R
1 reviews | Active since Oct 2018
17 Dec 2024, 10:53
Poor service - activation
I have been waiting on a technician to come activate my services for over a week now and been calling metrofibre and always i am transferred to MetrofibreGo and Vumatel with no assistance and airtime being wasted always. Reference ***4
Please change your service because i wont be the only customer you loose.
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Replies (1)
MetroFibre Networx's replyOfficial
17 Dec 2024, 12:50Dear Percy,
Thank you for bringing your concerns to our attention.
We have reviewed your case and raised the matter with our orders team, who have worked to escalate it with the Fibre Infrastructure Provider. This will ensure that your installation appointment is scheduled and attended to as soon as possible.
We value your feedback and appreciate your patience as we work with the relevant teams to complete your installation.
Kind Regards,
Marilize
MetroFibre Complaints and Escalations
Thank you for bringing your concerns to our attention.
We have reviewed your case and raised the matter with our orders team, who have worked to escalate it with the Fibre Infrastructure Provider. This will ensure that your installation appointment is scheduled and attended to as soon as possible.
We value your feedback and appreciate your patience as we work with the relevant teams to complete your installation.
Kind Regards,
Marilize
MetroFibre Complaints and Escalations
MetroFibre Networx's reply17 Dec 2024, 12:50
Official
Dear Percy,
Thank you for bringing your concerns to our attention.
We have reviewed your case and raised the matter with our orders team, who have worked to escalate it with the Fibre Infrastructure Provider. This will ensure that your installation appointment is scheduled and attended to as soon as possible.
We value your feedback and appreciate your patience as we work with the relevant teams to complete your installation.
Kind Regards,
Marilize
MetroFibre Complaints and Escalations
Thank you for bringing your concerns to our attention.
We have reviewed your case and raised the matter with our orders team, who have worked to escalate it with the Fibre Infrastructure Provider. This will ensure that your installation appointment is scheduled and attended to as soon as possible.
We value your feedback and appreciate your patience as we work with the relevant teams to complete your installation.
Kind Regards,
Marilize
MetroFibre Complaints and Escalations