SB
Sunitha B
1 reviews | Active since Nov 2023
20 Nov 2023, 12:35
Poor service
Extremely poor service. Its gone 3 weeks now since I have no internet access. They reassured me on several occasions they will have me up and running but nothing has been done. I tried on several occasions to contact them I cannot get through to them. This is the worse company to deal with.
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Replies (1)
MetroFibre Networx's replyOfficial
20 Nov 2023, 15:36Dear Sunitha
I apologize for the inconvenience you've experienced with your fibre service. I understand the frustration this situation has caused, and I assure you that we are committed to resolving it promptly.
Upon reviewing the information you provided, we are unable to locate your service details. To assist you further and address your service concerns, could you please provide us with your account holder details? We will reach out to you via email to request the necessary information.
Your satisfaction is our priority, and we appreciate your patience as we work to resolve this matter. If you have any additional details or concerns, please feel free to share them, and we'll do our best to assist you.
Kind Regards
Marilize
I apologize for the inconvenience you've experienced with your fibre service. I understand the frustration this situation has caused, and I assure you that we are committed to resolving it promptly.
Upon reviewing the information you provided, we are unable to locate your service details. To assist you further and address your service concerns, could you please provide us with your account holder details? We will reach out to you via email to request the necessary information.
Your satisfaction is our priority, and we appreciate your patience as we work to resolve this matter. If you have any additional details or concerns, please feel free to share them, and we'll do our best to assist you.
Kind Regards
Marilize
MetroFibre Networx's reply20 Nov 2023, 15:36
Official
Dear Sunitha
I apologize for the inconvenience you've experienced with your fibre service. I understand the frustration this situation has caused, and I assure you that we are committed to resolving it promptly.
Upon reviewing the information you provided, we are unable to locate your service details. To assist you further and address your service concerns, could you please provide us with your account holder details? We will reach out to you via email to request the necessary information.
Your satisfaction is our priority, and we appreciate your patience as we work to resolve this matter. If you have any additional details or concerns, please feel free to share them, and we'll do our best to assist you.
Kind Regards
Marilize
I apologize for the inconvenience you've experienced with your fibre service. I understand the frustration this situation has caused, and I assure you that we are committed to resolving it promptly.
Upon reviewing the information you provided, we are unable to locate your service details. To assist you further and address your service concerns, could you please provide us with your account holder details? We will reach out to you via email to request the necessary information.
Your satisfaction is our priority, and we appreciate your patience as we work to resolve this matter. If you have any additional details or concerns, please feel free to share them, and we'll do our best to assist you.
Kind Regards
Marilize