Poor service

Metro Fibre have bad service, they take their time to come for wifi installation even after you made have payment. Their call center department is ***********, they do not validate when calling in, not introducing themselves, they do not want to give their names, they act as if they have network issues, but as soon as you say something that pulls their attention, they then reply, they denied to let me speak to the supervisor just to express my loss. I am studying and paid internet service so that I can be able to study, I am now behind because I do not have intern access.