LT
Lindokuhle T
1 reviews | Active since May 2025
18 Dec 2025, 11:02
Poor service
It’s been 4 days without connection initially when I reported the matter they said it will take 24hrs to give feedback and restore it , getting hold of them is a hassle , when you finally get someone they take you to pillar to post no one assist every day I’m being told Spoke to their Agent Rita n was not assisting basically I must do follow up co they not seeing any fault
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MetroFibre Networx's replyOfficial
18 Dec 2025, 11:11Dear Lindokuhle,
Thank you for reaching out and for bringing your concerns to our attention.
We appreciate you taking the time to share your experience, and we acknowledge the frustration caused by the ongoing connectivity issues and difficulty in obtaining clear assistance. Thank you for your patience as we work to investigate your complaint and engage the relevant teams to review the fault status and next steps.
Further feedback will be shared with you as soon as it becomes available.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out and for bringing your concerns to our attention.
We appreciate you taking the time to share your experience, and we acknowledge the frustration caused by the ongoing connectivity issues and difficulty in obtaining clear assistance. Thank you for your patience as we work to investigate your complaint and engage the relevant teams to review the fault status and next steps.
Further feedback will be shared with you as soon as it becomes available.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply18 Dec 2025, 11:11
Official
Dear Lindokuhle,
Thank you for reaching out and for bringing your concerns to our attention.
We appreciate you taking the time to share your experience, and we acknowledge the frustration caused by the ongoing connectivity issues and difficulty in obtaining clear assistance. Thank you for your patience as we work to investigate your complaint and engage the relevant teams to review the fault status and next steps.
Further feedback will be shared with you as soon as it becomes available.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out and for bringing your concerns to our attention.
We appreciate you taking the time to share your experience, and we acknowledge the frustration caused by the ongoing connectivity issues and difficulty in obtaining clear assistance. Thank you for your patience as we work to investigate your complaint and engage the relevant teams to review the fault status and next steps.
Further feedback will be shared with you as soon as it becomes available.
Best regards,
Marilize
MetroFibre Complaints & Escalations