KC
Kelvin C
1 reviews | Active since Sept 2014
25 Apr 2021, 07:58
Poor service
I contacted Metrofibre on the 24th of April to inform them that both my broadband and service light were off. They told me they do not deal with client's directly i must report to my ISP which I did and got the reference number. Now they tell me that their maintenance team does not work on weekends, so what exactly is the point of having a maintenance team if none are available on weekends. Now I can not work or do anything for the whole weekend because of this?
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Replies (1)
MetroFibre Networx's replyOfficial
25 Apr 2021, 10:14Good Morning,
Kindly note that the provided ticket was only logged yesterday and it is with maintenance who will assign a technician to come and fix the line, Please note that the SLA for tickets is between 3-4 working days.
Thank you.
Kind Regards
Metrofibre
Kindly note that the provided ticket was only logged yesterday and it is with maintenance who will assign a technician to come and fix the line, Please note that the SLA for tickets is between 3-4 working days.
Thank you.
Kind Regards
Metrofibre
MetroFibre Networx's reply25 Apr 2021, 10:14
Official
Good Morning,
Kindly note that the provided ticket was only logged yesterday and it is with maintenance who will assign a technician to come and fix the line, Please note that the SLA for tickets is between 3-4 working days.
Thank you.
Kind Regards
Metrofibre
Kindly note that the provided ticket was only logged yesterday and it is with maintenance who will assign a technician to come and fix the line, Please note that the SLA for tickets is between 3-4 working days.
Thank you.
Kind Regards
Metrofibre