Poor service

Good Day,

I’m extremely furious about frustrated with the service received from Accelerit and Metrofibre. We have been without wifi in my house since Friday (23 April 2021) afternoon. We were unable to complete our work and have to resort to wasting money buying data. We logged a call on 23 April 2021 and were given the reference number 738393. We have been following up to no avail. This morning (25 April 2021) we called to follow up again only to find out our call was only logged yesterday (24 April 2021) with metrofibre who advised they have no maintenance people working on Sunday. How can a fibre company have no maintenance stuff to dispatch to assist in such instances. We are still without fibre and it’s been the case the entire weekend!!!