PM
Princess M
1 reviews | Active since Aug 2023
08 Jan 2026, 19:12
Poor service
I had metro fibre for 2 years with no problems. Unfortunately recently I have been having problems and it's always the same thing.
Do you guys not update your systems?
I paid for two months on the 1st of December and changed my debit order date to the 25th of every month. It's now beginning of Jan and I don't understand why my wifi is off they're saying they tried to debit and it declined how when my date it set for end of the month?
I have this issue every month where I keep having to update my payment date. The service has significantly decreased. I loved the service even told people about it and now I'm regretting it!
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MetroFibre Networx's replyOfficial
08 Jan 2026, 19:59Dear Princess
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the frustration and inconvenience you have experienced.
We acknowledge your concerns regarding the repeated billing and debit order issues, particularly after your debit order date was changed. We would like to advise that we have requested our Finance department to urgently investigate the matter and to provide feedback as a priority regarding the attempted debit and the suspension of your service.
We understand how disappointing this has been, especially after being a loyal customer for over two years with previously stable service. This is certainly not the experience we aim to provide, and your feedback has been noted for internal review to prevent a recurrence.
Our team is actively following up with Finance, and you will be contacted directly once feedback has been received.
Thank you for your patience and for allowing us the opportunity to address this matter.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the frustration and inconvenience you have experienced.
We acknowledge your concerns regarding the repeated billing and debit order issues, particularly after your debit order date was changed. We would like to advise that we have requested our Finance department to urgently investigate the matter and to provide feedback as a priority regarding the attempted debit and the suspension of your service.
We understand how disappointing this has been, especially after being a loyal customer for over two years with previously stable service. This is certainly not the experience we aim to provide, and your feedback has been noted for internal review to prevent a recurrence.
Our team is actively following up with Finance, and you will be contacted directly once feedback has been received.
Thank you for your patience and for allowing us the opportunity to address this matter.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply08 Jan 2026, 19:59
Official
Dear Princess
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the frustration and inconvenience you have experienced.
We acknowledge your concerns regarding the repeated billing and debit order issues, particularly after your debit order date was changed. We would like to advise that we have requested our Finance department to urgently investigate the matter and to provide feedback as a priority regarding the attempted debit and the suspension of your service.
We understand how disappointing this has been, especially after being a loyal customer for over two years with previously stable service. This is certainly not the experience we aim to provide, and your feedback has been noted for internal review to prevent a recurrence.
Our team is actively following up with Finance, and you will be contacted directly once feedback has been received.
Thank you for your patience and for allowing us the opportunity to address this matter.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the frustration and inconvenience you have experienced.
We acknowledge your concerns regarding the repeated billing and debit order issues, particularly after your debit order date was changed. We would like to advise that we have requested our Finance department to urgently investigate the matter and to provide feedback as a priority regarding the attempted debit and the suspension of your service.
We understand how disappointing this has been, especially after being a loyal customer for over two years with previously stable service. This is certainly not the experience we aim to provide, and your feedback has been noted for internal review to prevent a recurrence.
Our team is actively following up with Finance, and you will be contacted directly once feedback has been received.
Thank you for your patience and for allowing us the opportunity to address this matter.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations