Poor Service

Item: MetroFibre Networx
Rating: 1
Author: Bradley S

My account is up to date however due to an allocation issue on the accounts side my statements reflects that I havent paid for 2 months. Now been threaten to be cut off due to an internal error. Telephone number is non-existent, no one answers, wattsapp support is also non-existent. I have emailed the necessary proof of payments and support through 3 times without success.

Helpful (0)

Replies (1)

MetroFibre Networx's replyOfficial

07 Feb 2025, 14:43

Dear Bradley Schroeder

Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you’ve experienced.

We have escalated your issue to the relevant department for further review and are addressing the allocation issue that has resulted in the incorrect statement reflecting missed payments. Please rest assured that we are working to resolve this matter quickly.

We understand the frustration caused by not receiving prompt support and are actively working to improve our communication channels. We will ensure that your proof of payment is reviewed and processed accordingly.

Thank you for your patience and understanding as we resolve this issue.

Kind regards,
Sibonisile
MetroFibre Complaints & Escalations

MetroFibre Networx's reply07 Feb 2025, 14:43

Official

Dear Bradley Schroeder

Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you’ve experienced.

Thank you for your patience and understanding as we resolve this issue.

Kind regards,
Sibonisile
MetroFibre Complaints & Escalations