NT
Nompumelelo T
1 reviews | Active since Jan 2016
04 May 2022, 11:17
Poor service
I have been waiting for my transfer since 5 April no response; worse service ever
Helpful (0)
Replies (8)0
Replies (8)
MetroFibre Networx's replyOfficial
04 May 2022, 11:40Good Day Nompumelelo,
We are currently conducting an internal investigation with regard to your issue and we will be in contact.
We will provide you with feedback on the matter.
Kind Regards,
MetroFibre
We are currently conducting an internal investigation with regard to your issue and we will be in contact.
We will provide you with feedback on the matter.
Kind Regards,
MetroFibre
MetroFibre Networx's reply04 May 2022, 11:40
Official
Good Day Nompumelelo,
We are currently conducting an internal investigation with regard to your issue and we will be in contact.
We will provide you with feedback on the matter.
Kind Regards,
MetroFibre
We are currently conducting an internal investigation with regard to your issue and we will be in contact.
We will provide you with feedback on the matter.
Kind Regards,
MetroFibre
MetroFibre Networx's replyOfficial
04 May 2022, 11:59Dear Nompumelelo
We tried contacting you on the number you provided above but we were unable to reach you.
Kindly provide us with an alternative number that we can contact you directly on so that we can assist accordingly.
Kind Regards,
MetroFibre
We tried contacting you on the number you provided above but we were unable to reach you.
Kindly provide us with an alternative number that we can contact you directly on so that we can assist accordingly.
Kind Regards,
MetroFibre
MetroFibre Networx's reply04 May 2022, 11:59
Official
Dear Nompumelelo
We tried contacting you on the number you provided above but we were unable to reach you.
Kindly provide us with an alternative number that we can contact you directly on so that we can assist accordingly.
Kind Regards,
MetroFibre
We tried contacting you on the number you provided above but we were unable to reach you.
Kindly provide us with an alternative number that we can contact you directly on so that we can assist accordingly.
Kind Regards,
MetroFibre
MetroFibre Networx's replyOfficial
04 May 2022, 12:26Dear Nompumelelo,
Kindly note that our Key accounts department has followed up on the matter with your ISP.
We will provide feedback as soon as we get an update.
Kind Regards
MetroFibre
Kindly note that our Key accounts department has followed up on the matter with your ISP.
We will provide feedback as soon as we get an update.
Kind Regards
MetroFibre
MetroFibre Networx's reply04 May 2022, 12:26
Official
Dear Nompumelelo,
Kindly note that our Key accounts department has followed up on the matter with your ISP.
We will provide feedback as soon as we get an update.
Kind Regards
MetroFibre
Kindly note that our Key accounts department has followed up on the matter with your ISP.
We will provide feedback as soon as we get an update.
Kind Regards
MetroFibre
MetroFibre Networx's replyOfficial
04 May 2022, 14:22Dear Nompumelelo,
We have received feedback from the ISP regarding the change of address.
Please expect a call from our installation department to further assist you.
Kind Regards,
MetroFibre
We have received feedback from the ISP regarding the change of address.
Please expect a call from our installation department to further assist you.
Kind Regards,
MetroFibre
MetroFibre Networx's reply04 May 2022, 14:22
Official
Dear Nompumelelo,
We have received feedback from the ISP regarding the change of address.
Please expect a call from our installation department to further assist you.
Kind Regards,
MetroFibre
We have received feedback from the ISP regarding the change of address.
Please expect a call from our installation department to further assist you.
Kind Regards,
MetroFibre
NT
Nompumelelo T's updateReviewer Update
05 May 2022, 16:23After I gave my number which is updated on the profile nobody called , I am so exhausted , the house has a line and I am an existing customer , how difficult can it get
NT
Nompumelelo T's update05 May 2022, 16:23
Reviewer Update
After I gave my number which is updated on the profile nobody called , I am so exhausted , the house has a line and I am an existing customer , how difficult can it get
MetroFibre Networx's replyOfficial
05 May 2022, 19:31Dear Nompumelelo
Your issue was escalated to the key accounts department and we have provided them with the contact number on our system to contact you.
Kind Regards,
MetroFibre
Your issue was escalated to the key accounts department and we have provided them with the contact number on our system to contact you.
Kind Regards,
MetroFibre
MetroFibre Networx's reply05 May 2022, 19:31
Official
Dear Nompumelelo
Your issue was escalated to the key accounts department and we have provided them with the contact number on our system to contact you.
Kind Regards,
MetroFibre
Your issue was escalated to the key accounts department and we have provided them with the contact number on our system to contact you.
Kind Regards,
MetroFibre
NT
Nompumelelo T's updateReviewer Update
09 May 2022, 13:474 days letter still no response, no contact , what is the hold up . Mweb says you are not responding , you are saying Mweb is not responding , what should i do ??????? . I am losing time and money
NT
Nompumelelo T's update09 May 2022, 13:47
Reviewer Update
4 days letter still no response, no contact , what is the hold up . Mweb says you are not responding , you are saying Mweb is not responding , what should i do ??????? . I am losing time and money
MetroFibre Networx's replyOfficial
09 May 2022, 13:51Dear Nompumelelo,
We are currently conducting an internal investigation with regards to your issue and we will be in contact.
We will provide you with feedback on the matter.
Kind Regards,
MetroFibre
We are currently conducting an internal investigation with regards to your issue and we will be in contact.
We will provide you with feedback on the matter.
Kind Regards,
MetroFibre
MetroFibre Networx's reply09 May 2022, 13:51
Official
Dear Nompumelelo,
We are currently conducting an internal investigation with regards to your issue and we will be in contact.
We will provide you with feedback on the matter.
Kind Regards,
MetroFibre
We are currently conducting an internal investigation with regards to your issue and we will be in contact.
We will provide you with feedback on the matter.
Kind Regards,
MetroFibre