FM
Fhuni Ma-King
1 reviews | Active since Aug 2021
19 Dec 2024, 16:58
POOR SERVICE
Bad service ,I paid yesterday around 4pm till today my WI-FI is off ,i sent proof of payment and nothing is happening .Why cant you system updates immediately when the person makes payments because i did and instant payment still i have to sent proof of payment every-time and i was told that the minute i pay automatically it gets to e activated which it was and incorrect information .Please activate my WI-FI.The service is very poor .Kindly change how you do things
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Replies (1)
MetroFibre Networx's replyOfficial
19 Dec 2024, 17:24Dear Yvonne Matlhaela
I sincerely apologize for the inconvenience you have experienced with the service. I understand your frustration, especially after paying and not having your Wi-Fi activated promptly. Please rest assured that we take your concerns seriously, and I am escalating this matter to the relevant department for immediate attention.
We are committed to improving our processes to ensure a more seamless customer experience. I assure you that the team will look into this issue and provide the necessary assistance to resolve it.
Thank you for your patience, and we appreciate your feedback as we work to enhance our services.
Kind regards
Sibonisile MetroFibre Complaints and Escalations
I sincerely apologize for the inconvenience you have experienced with the service. I understand your frustration, especially after paying and not having your Wi-Fi activated promptly. Please rest assured that we take your concerns seriously, and I am escalating this matter to the relevant department for immediate attention.
We are committed to improving our processes to ensure a more seamless customer experience. I assure you that the team will look into this issue and provide the necessary assistance to resolve it.
Thank you for your patience, and we appreciate your feedback as we work to enhance our services.
Kind regards
Sibonisile MetroFibre Complaints and Escalations
MetroFibre Networx's reply19 Dec 2024, 17:24
Official
Dear Yvonne Matlhaela
I sincerely apologize for the inconvenience you have experienced with the service. I understand your frustration, especially after paying and not having your Wi-Fi activated promptly. Please rest assured that we take your concerns seriously, and I am escalating this matter to the relevant department for immediate attention.
We are committed to improving our processes to ensure a more seamless customer experience. I assure you that the team will look into this issue and provide the necessary assistance to resolve it.
Thank you for your patience, and we appreciate your feedback as we work to enhance our services.
Kind regards
Sibonisile MetroFibre Complaints and Escalations
I sincerely apologize for the inconvenience you have experienced with the service. I understand your frustration, especially after paying and not having your Wi-Fi activated promptly. Please rest assured that we take your concerns seriously, and I am escalating this matter to the relevant department for immediate attention.
We are committed to improving our processes to ensure a more seamless customer experience. I assure you that the team will look into this issue and provide the necessary assistance to resolve it.
Thank you for your patience, and we appreciate your feedback as we work to enhance our services.
Kind regards
Sibonisile MetroFibre Complaints and Escalations