ML
Mthobeli L
1 reviews | Active since Sept 2020
21 May 2025, 16:34
Poor Service
This is the most unprofessional organisation. It causes headache for someone who is working from home. My internet is suspended, they claim it's due to non-payment but my account is up to date. When I called had to hold until ran out of airtime without getting through. There is a callback option and the lady by the name of Linda called me back and promised that she is liaising with the other department to open my connection and I must hold. We got cut off. An hour later still no internet connection and I cannot work.
How I miss Mweb😠, I need to cancel this my services with MetroFibre ASAP.
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Replies (1)
MetroFibre Networx's replyOfficial
21 May 2025, 16:40Dear Mthobeli Langa,
Thank you for bringing this to our attention. We understand the disruption caused by the service suspension, especially when working from home, and we acknowledge your frustration.
Please be assured that your concern is being escalated to the relevant department for urgent attention. We are also reviewing the communication you had with our agent to ensure proper follow-up is provided.
Our team will contact you shortly to provide feedback and assist in restoring your service, provided all account details are in order.
We appreciate your patience and the opportunity to address this matter.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this to our attention. We understand the disruption caused by the service suspension, especially when working from home, and we acknowledge your frustration.
Please be assured that your concern is being escalated to the relevant department for urgent attention. We are also reviewing the communication you had with our agent to ensure proper follow-up is provided.
Our team will contact you shortly to provide feedback and assist in restoring your service, provided all account details are in order.
We appreciate your patience and the opportunity to address this matter.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply21 May 2025, 16:40
Official
Dear Mthobeli Langa,
Thank you for bringing this to our attention. We understand the disruption caused by the service suspension, especially when working from home, and we acknowledge your frustration.
Please be assured that your concern is being escalated to the relevant department for urgent attention. We are also reviewing the communication you had with our agent to ensure proper follow-up is provided.
Our team will contact you shortly to provide feedback and assist in restoring your service, provided all account details are in order.
We appreciate your patience and the opportunity to address this matter.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this to our attention. We understand the disruption caused by the service suspension, especially when working from home, and we acknowledge your frustration.
Please be assured that your concern is being escalated to the relevant department for urgent attention. We are also reviewing the communication you had with our agent to ensure proper follow-up is provided.
Our team will contact you shortly to provide feedback and assist in restoring your service, provided all account details are in order.
We appreciate your patience and the opportunity to address this matter.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations