Poor service

Item: MetroFibre Networx
Rating: 1
Author: Mpho M

Shocking poor customer service. We have been without internet connection for a week and Metrofibre does not even bother to update us on the status of the issue. Rude staff response when you call and clueless. Honestly the approach you use to solve faults reported is ridiculous for a company this big. Would not recommend you to anyone, actually planning to move.

Helpful (0)

Replies (2)

MetroFibre Networx's replyOfficial

25 Oct 2021, 12:29

Good day,

We trust you are well.

We do apologize for the inconvenience caused.

Kindly be advised that we will investigate in this matter.

Kind Regards
MetroFibre

MetroFibre Networx's reply25 Oct 2021, 12:29

Official

Good day,

We trust you are well.

We do apologize for the inconvenience caused.

Kindly be advised that we will investigate in this matter.

Kind Regards
MetroFibre

Mpho M's updateReviewer Update

26 Oct 2021, 08:22

What "advise" are you looking for?
You know the problem and I have provided you with a Ref number(113524).
Investigate the problem and solve it, if you cant let us know. We cant be paying for service that is not rendered.

Mpho M's update26 Oct 2021, 08:22

Reviewer Update