SP
Stefan P
1 reviews | Active since Apr 2013
08 Mar 2022, 20:23
Poor service
After Loadshedding I could not get any device to connect with my WIFI (fibre router). I have logged numerous service requests, without a peep from them. This has been going on since end of last year. All we can use is a LAN cable from the router to a desktop/laptop. Should I still pay my subscription?
Helpful (0)
Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
08 Mar 2022, 21:03Good Evening Stefan,
We understand your frustration and disappointment.
Kindly be informed that we are investigating your query.
Please note that one of our agents will be in contact with you shortly.
Kind regards
MetroFibre
We understand your frustration and disappointment.
Kindly be informed that we are investigating your query.
Please note that one of our agents will be in contact with you shortly.
Kind regards
MetroFibre
MetroFibre Networx's reply08 Mar 2022, 21:03
Official
Good Evening Stefan,
We understand your frustration and disappointment.
Kindly be informed that we are investigating your query.
Please note that one of our agents will be in contact with you shortly.
Kind regards
MetroFibre
We understand your frustration and disappointment.
Kindly be informed that we are investigating your query.
Please note that one of our agents will be in contact with you shortly.
Kind regards
MetroFibre
SP
Stefan P's updateReviewer Update
11 Mar 2022, 16:52Don't bother any more(3days/months later), I will be changing my ISP to somebody that knows what customer service means...
SP
Stefan P's update11 Mar 2022, 16:52
Reviewer Update
Don't bother any more(3days/months later), I will be changing my ISP to somebody that knows what customer service means...
MetroFibre Networx's replyOfficial
11 Mar 2022, 17:06Dear Stephan
Please note that we are following up on the matter and will assist accordingly.
Kindly note that a agent will be in contact with you shortly.
Kind regards
MetroFibre
Please note that we are following up on the matter and will assist accordingly.
Kindly note that a agent will be in contact with you shortly.
Kind regards
MetroFibre
MetroFibre Networx's reply11 Mar 2022, 17:06
Official
Dear Stephan
Please note that we are following up on the matter and will assist accordingly.
Kindly note that a agent will be in contact with you shortly.
Kind regards
MetroFibre
Please note that we are following up on the matter and will assist accordingly.
Kindly note that a agent will be in contact with you shortly.
Kind regards
MetroFibre