MS
Mikelsonpercy S
1 reviews | Active since Nov 2023
22 Nov 2023, 21:15
Poor service
Initially i wanted prepaid account not month to month account .however one your consultant did me dirty by making me sign up for month to month contract and she didn’t understand the metrofibre products , because she couldn’t answer most of my important questions .All she cared about was making a sale .I have been trying to call metrofibre to listen to the verbal contract and give me what I wanted . All they say “we will get back to you “ and they never do .on top of that I get billed every month for something I don’t use and I am not going to pay for it . I still want to use your service or continue as you client ,because your fibre is good in my area ( Prepaid only ) .
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Replies (1)
MetroFibre Networx's replyOfficial
23 Nov 2023, 09:58Dear Mikelsonpercy Shai
We sincerely apologize for the inconvenience you've experienced and appreciate you bringing this matter to our attention. Your satisfaction is of utmost importance to us, and we are taking immediate steps to address your concerns.
We have escalated your case to our sales management team for an urgent investigation and resolution. Rest assured, we are committed to rectifying the situation promptly. Our team is diligently reviewing the details of your account and the circumstances surrounding the signing-up process to understand and address the issues you've raised.
To further assist you, a member of our dedicated sales team will be reaching out to you shortly. They are well-versed in our MetroFibre products and will be more than happy to address any questions or concerns you may have. We understand the importance of providing accurate information and ensuring you receive the service that aligns with your preferences.
In the meantime, we sincerely apologize for any inconvenience caused by the billing discrepancy. We are actively working to resolve this matter, and your account will be thoroughly reviewed to ensure the appropriate adjustments are made.
Once again, we apologize for any frustration this situation may have caused. We value your continued patronage, and our team is committed to ensuring you receive the level of service you deserve.
Thank you for your patience and understanding.
Kind Regards
Marilize
We sincerely apologize for the inconvenience you've experienced and appreciate you bringing this matter to our attention. Your satisfaction is of utmost importance to us, and we are taking immediate steps to address your concerns.
We have escalated your case to our sales management team for an urgent investigation and resolution. Rest assured, we are committed to rectifying the situation promptly. Our team is diligently reviewing the details of your account and the circumstances surrounding the signing-up process to understand and address the issues you've raised.
To further assist you, a member of our dedicated sales team will be reaching out to you shortly. They are well-versed in our MetroFibre products and will be more than happy to address any questions or concerns you may have. We understand the importance of providing accurate information and ensuring you receive the service that aligns with your preferences.
In the meantime, we sincerely apologize for any inconvenience caused by the billing discrepancy. We are actively working to resolve this matter, and your account will be thoroughly reviewed to ensure the appropriate adjustments are made.
Once again, we apologize for any frustration this situation may have caused. We value your continued patronage, and our team is committed to ensuring you receive the level of service you deserve.
Thank you for your patience and understanding.
Kind Regards
Marilize
MetroFibre Networx's reply23 Nov 2023, 09:58
Official
Dear Mikelsonpercy Shai
We sincerely apologize for the inconvenience you've experienced and appreciate you bringing this matter to our attention. Your satisfaction is of utmost importance to us, and we are taking immediate steps to address your concerns.
We have escalated your case to our sales management team for an urgent investigation and resolution. Rest assured, we are committed to rectifying the situation promptly. Our team is diligently reviewing the details of your account and the circumstances surrounding the signing-up process to understand and address the issues you've raised.
To further assist you, a member of our dedicated sales team will be reaching out to you shortly. They are well-versed in our MetroFibre products and will be more than happy to address any questions or concerns you may have. We understand the importance of providing accurate information and ensuring you receive the service that aligns with your preferences.
In the meantime, we sincerely apologize for any inconvenience caused by the billing discrepancy. We are actively working to resolve this matter, and your account will be thoroughly reviewed to ensure the appropriate adjustments are made.
Once again, we apologize for any frustration this situation may have caused. We value your continued patronage, and our team is committed to ensuring you receive the level of service you deserve.
Thank you for your patience and understanding.
Kind Regards
Marilize
We sincerely apologize for the inconvenience you've experienced and appreciate you bringing this matter to our attention. Your satisfaction is of utmost importance to us, and we are taking immediate steps to address your concerns.
We have escalated your case to our sales management team for an urgent investigation and resolution. Rest assured, we are committed to rectifying the situation promptly. Our team is diligently reviewing the details of your account and the circumstances surrounding the signing-up process to understand and address the issues you've raised.
To further assist you, a member of our dedicated sales team will be reaching out to you shortly. They are well-versed in our MetroFibre products and will be more than happy to address any questions or concerns you may have. We understand the importance of providing accurate information and ensuring you receive the service that aligns with your preferences.
In the meantime, we sincerely apologize for any inconvenience caused by the billing discrepancy. We are actively working to resolve this matter, and your account will be thoroughly reviewed to ensure the appropriate adjustments are made.
Once again, we apologize for any frustration this situation may have caused. We value your continued patronage, and our team is committed to ensuring you receive the level of service you deserve.
Thank you for your patience and understanding.
Kind Regards
Marilize