SM
Swazie M
1 reviews | Active since Nov 2024
12 Feb 2025, 18:18
Poor service
MetroFiber service is pathetic and the finance department is ***********.
I made my payment before the first of the month, ensuring that my account remained in good standing. However, despite this, my service has been disconnected. When I called your support team for assistance, I was informed that the finance team had knocked off and that no one would be able to assist me until the next day. This is highly frustrating and unacceptable, as I have fulfilled my obligation by making the payment on time and expect uninterrupted service. I wouldn’t recommend this network as it ****s its customers.
Helpful (0)
Replies (4)0
Replies (4)SM
Swazie M's updateReviewer Update
12 Feb 2025, 18:21And they also do not pick up calls, you have to stay on the line for more 30 minutes 😩
SM
Swazie M's update12 Feb 2025, 18:21
Reviewer Update
And they also do not pick up calls, you have to stay on the line for more 30 minutes 😩
MetroFibre Networx's replyOfficial
12 Feb 2025, 18:52Dear Swazie Makhoba
We sincerely apologize for the frustration and inconvenience this has caused. We understand how important uninterrupted service is, and we appreciate you bringing this to our attention.
We have urgently requested the Finance Department to investigate your account and provide feedback as soon as possible. Our team is treating this matter with priority, and we will keep you updated on any developments.
Thank you for your patience while we work on resolving this.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
We sincerely apologize for the frustration and inconvenience this has caused. We understand how important uninterrupted service is, and we appreciate you bringing this to our attention.
We have urgently requested the Finance Department to investigate your account and provide feedback as soon as possible. Our team is treating this matter with priority, and we will keep you updated on any developments.
Thank you for your patience while we work on resolving this.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply12 Feb 2025, 18:52
Official
Dear Swazie Makhoba
We sincerely apologize for the frustration and inconvenience this has caused. We understand how important uninterrupted service is, and we appreciate you bringing this to our attention.
We have urgently requested the Finance Department to investigate your account and provide feedback as soon as possible. Our team is treating this matter with priority, and we will keep you updated on any developments.
Thank you for your patience while we work on resolving this.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
We sincerely apologize for the frustration and inconvenience this has caused. We understand how important uninterrupted service is, and we appreciate you bringing this to our attention.
We have urgently requested the Finance Department to investigate your account and provide feedback as soon as possible. Our team is treating this matter with priority, and we will keep you updated on any developments.
Thank you for your patience while we work on resolving this.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
SM
I appreciate your response, but I need urgent clarification on your turnaround time. I am still without service despite having paid before the first of the month, and this is now affecting my ability to work from home.
Swazie M's updateReviewer Update
12 Feb 2025, 19:20I appreciate your response, but I need urgent clarification on your turnaround time. I am still without service despite having paid before the first of the month, and this is now affecting my ability to work from home.
When you say an agent is handling this, does that mean my issue is being resolved now, or am I expected to keep waiting indefinitely? Should I start looking for another service provider while I wait?
I need a clear and immediate update on when my service will be restored. Please prioritize this matter, as the delay is unacceptable.
SM
Swazie M's update12 Feb 2025, 19:20
Reviewer Update
I appreciate your response, but I need urgent clarification on your turnaround time. I am still without service despite having paid before the first of the month, and this is now affecting my ability to work from home.
When you say an agent is handling this, does that mean my issue is being resolved now, or am I expected to keep waiting indefinitely? Should I start looking for another service provider while I wait?
I need a clear and immediate update on when my service will be restored. Please prioritize this matter, as the delay is unacceptable.
MetroFibre Networx's replyOfficial
12 Feb 2025, 21:52Dear Swazie Makhoba
Our Finance Department will assist and contact you as soon as possible.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Our Finance Department will assist and contact you as soon as possible.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply12 Feb 2025, 21:52
Official
Dear Swazie Makhoba
Our Finance Department will assist and contact you as soon as possible.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Our Finance Department will assist and contact you as soon as possible.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations