FM
Fhuni Ma-King

1 reviews | Active since Aug 2021

14 May 2025, 10:07

POOR SERVICE

I just want to find out why is my WIFI suspended.You sent me 2 different invoice 1 day apart and now you suspended my WiFi.I have been sending tons of emails and no one is coming back to me .You services are so poor and you are misleading client when you looking for business .I was told that if i don't pay my WIFI will be disconnected and it wont affect me which is something that happen during the month of March and now you come back and tell me that i owe March how so .Which service I have to pay which was not rendered to me by you company.You are misleading clients and giving false information because you chasing sales not considered how it will affects client in the long run .I need this to be fixed asap .Or please come and fetch you WIFI because i can't deal with *********** company like yours .You services are so poor,we had a problem with internet for the past few days .You never bothered letting the client know.Only when someone contact you that's were you will notify clients with your problems .If my WiFi is not connected today .Kindly come fetch it because this is you mess.Communication is the key for the company to grow but with you i rest my case .POOR SERVICE .

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Replies (1)
MetroFibre Networx
MetroFibre Networx's reply14 May 2025, 10:12
Official
Dear Yvonne Matlhaela,

Thank you for reaching out and sharing your concerns.

We understand the frustration this situation has caused, especially with the conflicting invoices and the unexpected service suspension. Your experience is not in line with the standard we aim to uphold, and we take this matter seriously.

We are currently reviewing your account and the billing details in question, and we will revert back to you shortly with clarity on the charges and next steps. Our goal is to resolve this as quickly and efficiently as possible.

Please be assured that we are prioritizing this matter, and we will be in contact soon with an update.

Kind regards,
Sibonisile
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