1 reviews | Active since May 2024
Poor service
The worst service I've received since I've been with them.
I've been paying Metrofiber for over 2 years and just two months ago I received a call that I have outstanding payments from last year and should make arrangements. I was given two options and I asked to be called the next day. I did not receive any call and on the 31st of June my service was suspended. I have been trying to get this sorted since last week Monday and every agent I speak to gives me different information or the line cuts while speaking to them and I have to call again.
Im on the verge of loosing my job and no one is helping me. I have been calling endlessly since Monday but still no help. I was told I could have the 3 months and 6 months option to make payments, I asked for the 6 months and I'm now being told I can't have it because they dont offer it.
Am I going to get help or no? I've used alot of airtime trying to sort this out
Thank you for bringing this matter to our attention. We understand the frustration you've experienced, especially given the urgency of your situation and the lack of consistent feedback received thus far.
Your concerns have been noted, and we will be escalating this matter to the appropriate department for urgent attention. We intend to ensure clarity regarding the outstanding balance, the payment arrangement options offered, and to address the service suspension accordingly.
A dedicated agent will be in touch with you as soon as possible to assist further and help move this forward.
We appreciate your continued patience and will prioritize this matter.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations Team
Thank you for bringing this matter to our attention. We understand the frustration you've experienced, especially given the urgency of your situation and the lack of consistent feedback received thus far.
Your concerns have been noted, and we will be escalating this matter to the appropriate department for urgent attention. We intend to ensure clarity regarding the outstanding balance, the payment arrangement options offered, and to address the service suspension accordingly.
A dedicated agent will be in touch with you as soon as possible to assist further and help move this forward.
We appreciate your continued patience and will prioritize this matter.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations Team