Poor Service

<p>On 1 Aug 2017 MetroFibre sent out a "price drop" email with a click here to upgrade. I requested the upgrade on 1 Aug 2017 and was told that it takes 4 to 5 business days for the upgrade to go through. Today is the 11th, and nothing has been done, with a lot of back and forth. The fibre connection and speed is great, but the customer service is just terrible.</p>