Poor Service

A router and optic fibre cable and box were installed by MetroFibre at my home on Thursday, 14 March. I was informed by the technician that the line would be up and running within 24 hours. It is now two days later and I still have no internet access. After various phone calls and emails to Axxess, MetroFibre informed them as follows:

"Unfortunately, the device is still not discoverable for activation, we have moved the order to install repair. A technician will need to visit the client's premises to identify the issue to ensure a successful activation of your client's fiber line. The estimated turnaround time for the repair process is approximately 3 - 4 working days. Please note that this timeframe allows our technician to assess the situation and complete any necessary repairs.

I have to take leave every time and wait hours for them to show up. Why should a newly installed device require "repairs"? I am NOT impressed at all.