UD
Unathi D
1 reviews | Active since Sept 2015
30 Mar 2023, 14:11
POOR SERVICE
Their holding times are long, and I've been on the phone since morning. I'm trying to sort out a simple issue and their service agents are ****. All 3 of them kept on dropping the phone without resolving my issue. I just cannot deal with their POOR SERVICE. No email was sent to notify their customers that the FIBRE LINES ARE DOWN, how do you conduct business like this?
Helpful (0)
Replies (2)0
Replies (2)
MetroFibre Networx's replyOfficial
30 Mar 2023, 16:56Dear Unathi
Thank you for bringing the above to our attention, please note that we have tried to call twice on your *** number however you were unreachable.
Please provide us with a convenient time to give you a call back so that we can assist with resolving the above issue.
Kind Regards
MetroFibre
Shanice
Thank you for bringing the above to our attention, please note that we have tried to call twice on your *** number however you were unreachable.
Please provide us with a convenient time to give you a call back so that we can assist with resolving the above issue.
Kind Regards
MetroFibre
Shanice
MetroFibre Networx's reply30 Mar 2023, 16:56
Official
Dear Unathi
Thank you for bringing the above to our attention, please note that we have tried to call twice on your *** number however you were unreachable.
Please provide us with a convenient time to give you a call back so that we can assist with resolving the above issue.
Kind Regards
MetroFibre
Shanice
Thank you for bringing the above to our attention, please note that we have tried to call twice on your *** number however you were unreachable.
Please provide us with a convenient time to give you a call back so that we can assist with resolving the above issue.
Kind Regards
MetroFibre
Shanice
UD
Unathi D's updateReviewer Update
31 Mar 2023, 09:25Hi Shanice
Could you please not claim that you called me because you DID NOT, I was available the entire time. This issue hasn't been resolved still. There's still "NO INTERNET". How do you expect people who work from home to do their work especially us working for international companies. I need this issue to be resolved before 1pm TODAY. I can't miss work the 2nd day and lose money because your company can't resolve this matter urgently. I hope you'll call me as you claimed you did.
Could you please not claim that you called me because you DID NOT, I was available the entire time. This issue hasn't been resolved still. There's still "NO INTERNET". How do you expect people who work from home to do their work especially us working for international companies. I need this issue to be resolved before 1pm TODAY. I can't miss work the 2nd day and lose money because your company can't resolve this matter urgently. I hope you'll call me as you claimed you did.
UD
Unathi D's update31 Mar 2023, 09:25
Reviewer Update
Hi Shanice
Could you please not claim that you called me because you DID NOT, I was available the entire time. This issue hasn't been resolved still. There's still "NO INTERNET". How do you expect people who work from home to do their work especially us working for international companies. I need this issue to be resolved before 1pm TODAY. I can't miss work the 2nd day and lose money because your company can't resolve this matter urgently. I hope you'll call me as you claimed you did.
Could you please not claim that you called me because you DID NOT, I was available the entire time. This issue hasn't been resolved still. There's still "NO INTERNET". How do you expect people who work from home to do their work especially us working for international companies. I need this issue to be resolved before 1pm TODAY. I can't miss work the 2nd day and lose money because your company can't resolve this matter urgently. I hope you'll call me as you claimed you did.