RS
Ronald S
1 reviews | Active since Mar 2026
24 Mar 2026, 20:28
Poor service
I made query on the 8th of March 2026 and till today it has not been resolved, instead Metrofibre staff keep avoiding me, they last said they will escalate to their network team and that was the only and last message I got from them. They never came back to me and I am sitting with the issue and they gonna want to debit month end and for what? poor service? I will cancel this contract, I only used metrofibre from November 2025 and their service is poor.
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MetroFibre Networx's replyOfficial
24 Mar 2026, 20:40Dear Ronald Lehlohonolo Senokoane
Thank you for bringing this matter to our attention.
We understand your frustration regarding the delay in resolving your query logged on 8 March 2026, as well as the lack of feedback following the escalation to the network team. We acknowledge the inconvenience this has caused, especially in light of the intermittent service and billing concerns you have raised.
Please be assured that your query is being treated with urgency. We are currently following up with the relevant teams to obtain a clear update and work toward a resolution as quickly as possible. We will provide you with feedback as soon as we receive confirmation.
Regarding your concern about the upcoming debit, we are reviewing your account in line with the service issues experienced and will communicate any relevant updates.
Your feedback is important to us, and we appreciate your patience while we work to address this matter.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply24 Mar 2026, 20:40
Official
Dear Ronald Lehlohonolo Senokoane
Thank you for bringing this matter to our attention.
We understand your frustration regarding the delay in resolving your query logged on 8 March 2026, as well as the lack of feedback following the escalation to the network team. We acknowledge the inconvenience this has caused, especially in light of the intermittent service and billing concerns you have raised.
Please be assured that your query is being treated with urgency. We are currently following up with the relevant teams to obtain a clear update and work toward a resolution as quickly as possible. We will provide you with feedback as soon as we receive confirmation.
Regarding your concern about the upcoming debit, we are reviewing your account in line with the service issues experienced and will communicate any relevant updates.
Your feedback is important to us, and we appreciate your patience while we work to address this matter.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations