SN
Sibusiso N
1 reviews | Active since Dec 2015
06 Jun 2025, 14:48
Poor service
Bad service I received from this company to date
Helpful (0)
Replies (4)0
Replies (4)
MetroFibre Networx's replyOfficial
06 Jun 2025, 14:51Dear Sibusiso Nkosi,
Thank you for sharing your feedback.
We acknowledge your experience and understand how disappointing it must have been. Please know that this is not the level of service we aim to deliver, and your concerns have been noted. We are reviewing the matter internally and will ensure it is addressed accordingly.
Should there be anything specific you would like us to look into, please share the details so we can assist you further.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for sharing your feedback.
We acknowledge your experience and understand how disappointing it must have been. Please know that this is not the level of service we aim to deliver, and your concerns have been noted. We are reviewing the matter internally and will ensure it is addressed accordingly.
Should there be anything specific you would like us to look into, please share the details so we can assist you further.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply06 Jun 2025, 14:51
Official
Dear Sibusiso Nkosi,
Thank you for sharing your feedback.
We acknowledge your experience and understand how disappointing it must have been. Please know that this is not the level of service we aim to deliver, and your concerns have been noted. We are reviewing the matter internally and will ensure it is addressed accordingly.
Should there be anything specific you would like us to look into, please share the details so we can assist you further.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for sharing your feedback.
We acknowledge your experience and understand how disappointing it must have been. Please know that this is not the level of service we aim to deliver, and your concerns have been noted. We are reviewing the matter internally and will ensure it is addressed accordingly.
Should there be anything specific you would like us to look into, please share the details so we can assist you further.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
SN
Sibusiso N's updateReviewer Update
06 Jun 2025, 14:54In November 2021 my home fibre was activated until August 2024. I signed up for a 24 months contract.
Before the contract expired, I used to experience poor service from Metro fibre, the issue was reported serveral time with them and they failed to fix the problem of my home fibre.
They were still continuing to debit my account until I realised in Aug 2024 that I am being de*****ed by paying for services I am not utilising.
Please write off all the debits on that account or alternatively, they need to fix the line I paid for for nothing from 2021 to 2024.
You are good a robbing black people.
Before the contract expired, I used to experience poor service from Metro fibre, the issue was reported serveral time with them and they failed to fix the problem of my home fibre.
They were still continuing to debit my account until I realised in Aug 2024 that I am being de*****ed by paying for services I am not utilising.
Please write off all the debits on that account or alternatively, they need to fix the line I paid for for nothing from 2021 to 2024.
You are good a robbing black people.
SN
Sibusiso N's update06 Jun 2025, 14:54
Reviewer Update
In November 2021 my home fibre was activated until August 2024. I signed up for a 24 months contract.
Before the contract expired, I used to experience poor service from Metro fibre, the issue was reported serveral time with them and they failed to fix the problem of my home fibre.
They were still continuing to debit my account until I realised in Aug 2024 that I am being de*****ed by paying for services I am not utilising.
Please write off all the debits on that account or alternatively, they need to fix the line I paid for for nothing from 2021 to 2024.
You are good a robbing black people.
Before the contract expired, I used to experience poor service from Metro fibre, the issue was reported serveral time with them and they failed to fix the problem of my home fibre.
They were still continuing to debit my account until I realised in Aug 2024 that I am being de*****ed by paying for services I am not utilising.
Please write off all the debits on that account or alternatively, they need to fix the line I paid for for nothing from 2021 to 2024.
You are good a robbing black people.
SN
Sibusiso N's updateReviewer Update
06 Jun 2025, 14:56I paid Metrofibre for nothing for over 24 months after I gave them a line to install all our houses with network
SN
Sibusiso N's update06 Jun 2025, 14:56
Reviewer Update
I paid Metrofibre for nothing for over 24 months after I gave them a line to install all our houses with network
MetroFibre Networx's replyOfficial
06 Jun 2025, 15:19Dear Sibusiso,
Thank you for your message.
We acknowledge your concerns and the frustration this situation has caused. Your feedback has been escalated to the relevant team for urgent review, and we will be in contact to address and clarify the matter.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for your message.
We acknowledge your concerns and the frustration this situation has caused. Your feedback has been escalated to the relevant team for urgent review, and we will be in contact to address and clarify the matter.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply06 Jun 2025, 15:19
Official
Dear Sibusiso,
Thank you for your message.
We acknowledge your concerns and the frustration this situation has caused. Your feedback has been escalated to the relevant team for urgent review, and we will be in contact to address and clarify the matter.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for your message.
We acknowledge your concerns and the frustration this situation has caused. Your feedback has been escalated to the relevant team for urgent review, and we will be in contact to address and clarify the matter.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations