GS
Gerhardt S
1 reviews | Active since Nov 2023
03 Nov 2023, 11:06
Poor service
I started of on the wrong foot with Metro Fibre a couple of months ago. They took 2 weeks to install, my stop orders was not loaded on the system and they stopped my service on the 27th of Set 2023. I had to do and quick payment to get my service reinstated. I resubmit my stop orders again and yet again the fid not deduct in Oct 2023. We are now in Nov 2023 and I did a quick payment again not to have my service stopped. When ever I asked to speak to a HOD they will just say the person is not available.
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MetroFibre Networx's replyOfficial
06 Nov 2023, 06:15Dear Gerhardt
I would like to begin by apologizing for the challenges you've encountered with your MetroFibre service and billing. We understand your frustration, and we are committed to addressing these issues promptly.
After reviewing your account, we'd like to clarify that your service is not currently suspended. Your line status is active, and your physical fibre link is up and running with optimal readings. We appreciate your continued patience as we work to ensure that your connectivity remains uninterrupted.
Regarding the billing issues you've raised, we have taken your concerns seriously. We have raised the matter with our finance team for urgent assistance, and they will review your stop orders and payment history to ensure that you are not subjected to any unnecessary service disruptions.
We sincerely apologize for any inconvenience this situation may have caused and assure you that we are actively working to rectify these issues to your satisfaction. Your feedback is essential to us, and we are committed to improving your experience with MetroFibre.
Once again, we apologize for the difficulties you've faced, and we thank you for your continued trust in MetroFibre. We are dedicated to delivering a better experience for you.
Kind Regards
Marilize
I would like to begin by apologizing for the challenges you've encountered with your MetroFibre service and billing. We understand your frustration, and we are committed to addressing these issues promptly.
After reviewing your account, we'd like to clarify that your service is not currently suspended. Your line status is active, and your physical fibre link is up and running with optimal readings. We appreciate your continued patience as we work to ensure that your connectivity remains uninterrupted.
Regarding the billing issues you've raised, we have taken your concerns seriously. We have raised the matter with our finance team for urgent assistance, and they will review your stop orders and payment history to ensure that you are not subjected to any unnecessary service disruptions.
We sincerely apologize for any inconvenience this situation may have caused and assure you that we are actively working to rectify these issues to your satisfaction. Your feedback is essential to us, and we are committed to improving your experience with MetroFibre.
Once again, we apologize for the difficulties you've faced, and we thank you for your continued trust in MetroFibre. We are dedicated to delivering a better experience for you.
Kind Regards
Marilize
MetroFibre Networx's reply06 Nov 2023, 06:15
Official
Dear Gerhardt
I would like to begin by apologizing for the challenges you've encountered with your MetroFibre service and billing. We understand your frustration, and we are committed to addressing these issues promptly.
After reviewing your account, we'd like to clarify that your service is not currently suspended. Your line status is active, and your physical fibre link is up and running with optimal readings. We appreciate your continued patience as we work to ensure that your connectivity remains uninterrupted.
Regarding the billing issues you've raised, we have taken your concerns seriously. We have raised the matter with our finance team for urgent assistance, and they will review your stop orders and payment history to ensure that you are not subjected to any unnecessary service disruptions.
We sincerely apologize for any inconvenience this situation may have caused and assure you that we are actively working to rectify these issues to your satisfaction. Your feedback is essential to us, and we are committed to improving your experience with MetroFibre.
Once again, we apologize for the difficulties you've faced, and we thank you for your continued trust in MetroFibre. We are dedicated to delivering a better experience for you.
Kind Regards
Marilize
I would like to begin by apologizing for the challenges you've encountered with your MetroFibre service and billing. We understand your frustration, and we are committed to addressing these issues promptly.
After reviewing your account, we'd like to clarify that your service is not currently suspended. Your line status is active, and your physical fibre link is up and running with optimal readings. We appreciate your continued patience as we work to ensure that your connectivity remains uninterrupted.
Regarding the billing issues you've raised, we have taken your concerns seriously. We have raised the matter with our finance team for urgent assistance, and they will review your stop orders and payment history to ensure that you are not subjected to any unnecessary service disruptions.
We sincerely apologize for any inconvenience this situation may have caused and assure you that we are actively working to rectify these issues to your satisfaction. Your feedback is essential to us, and we are committed to improving your experience with MetroFibre.
Once again, we apologize for the difficulties you've faced, and we thank you for your continued trust in MetroFibre. We are dedicated to delivering a better experience for you.
Kind Regards
Marilize