Poor service

I placed an order to get Metro Fibre activated at my place. They sent out a technician to bring a router and activate the account, but unfortunately, nothing worked. The technician assured me that he would bring another technician to fix it. I made several calls to Metro Fibre, but the first two consultants spoke and hung up the call. The third person, despite providing my details for account verification, told me that I was not helpful. The last person I called at 4:00 PM mentioned she couldn't hear me and promised to call back, but I have yet to receive any call. It is incredibly disappointing to receive such service, especially when my account is not yet activated. This experience raises concerns about how challenging it might be to resolve issues with network connectivity from this service provider. I am beyond disappointed.